Overview — What is Ledger® Live?
Ledger® Live is the official companion app for Ledger® hardware wallets. It manages accounts, sends and receives crypto, and updates device firmware. You can run Ledger® Live as Desktop software (Windows, macOS, Linux) or the Ledger® Live App on iOS/Android.
Ledger® Live Download & Installation
Always download Ledger® Live from official sources. For desktop, choose the installer matching your OS and follow on-screen prompts. For phones search "Ledger® Live" in the official app store. After installing, open the app and connect your Ledger® device when prompted.
Ledger® Live Login & Wallet Access
Ledger® Live uses a local password and device confirmation to open wallets — your private keys remain on the hardware device. To login: open the app, enter your Ledger® Live password, then connect and unlock your hardware device (PIN required) to confirm transactions.
Troubleshooting — Common Login & Connection Issues
- Ledger Login not working: Verify the app password, reconnect USB/USB-C, and ensure the device is unlocked with the correct PIN.
- Error connecting Ledger® account: Update Ledger® Live and device firmware; restart computer/phone; try a different USB cable or port.
- Ledger Live App not working: Clear app cache (mobile), reinstall app, and confirm OS permissions (USB/Bluetooth).
- Can't verify Ledger® wallet: Check firmware version and the companion device requests — never enter your recovery phrase into Ledger® Live.
- Unable to Ledger® Trezor: Ledger® and Trezor are separate ecosystems; you cannot directly pair Ledger® firmware to a Trezor device. Use recovery phrase-based imports only with full understanding of risks.
Account Recovery & 2FA
If you lose access, use your 24-word recovery phrase to restore accounts on a compatible device. Ledger® itself does not store your recovery phrase — it’s your responsibility. Ledger® Live does not provide an account-level 2FA reset because device PIN + recovery phrase protect access; if you forget the PIN, recovery on a new device is the only option.
Ledger® Help Center & When to Contact Support
Use the Ledger® Help Center for official troubleshooting articles and verified support. Avoid unofficial downloads or social media links. If you suspect theft or compromise, stop using the device and recover assets using a new hardware wallet and your recovery phrase.
Frequently Asked Questions
- 1. Where do I safely download Ledger® Live?
- Only from the official Ledger® website or official app stores. Verify URLs and developer names carefully.
- 2. Why does Ledger® Live not detect my device?
- Ensure USB cable/data-capable, device unlocked, and that Bridge/permissions are enabled. Try switching ports or reinstalling drivers on desktop.
- 3. Can I recover my wallet if Ledger® Live password is lost?
- Yes — the password is local to the app. Use your 24-word recovery phrase to restore funds to a new device or compatible wallet.
- 4. Is it safe to enter my recovery phrase into Ledger® Live?
- No. Never enter your recovery phrase into software. Recovery phrase entry should only occur on secure hardware device recovery flows.
- 5. What to do if a transaction fails with “error connecting account”?
- Update firmware and Ledger® Live, reconnect device, confirm app allowances on device, and retry. Check network fees and blockchain status if applicable.
- 6. Can I use Ledger® Live with other hardware (e.g., Trezor)?
- Ledger® Live is built for Ledger® devices. Using other brands requires different apps or recovery workflows and carries risks — proceed with caution.